Where do you ship from?
We ship from EU (Italy & Germany) by FedEx, and DHL Express.
Do you ship to my country?
We are shipping to EU, UK, USA, Canada, Australia, New Zealand, China, Hong Kong, Japan, Singapore, United Arab Emirates, Indonesia, Malaysia, Philippines, Thailand, Russia, Puerto Rico and Saudi Arabia.
If you want to make an order from any other country, please let us know and we will try to do our best to ship items also in your country.
How much should I pay for shipping?
Shipping is FREE for EU, UK, USA, and Canada.
For others countries please check prices here (Shipping Costs) or at the checkout page.
Shipping cost depends on package weight and country of delivery.
Was my order shipped?
We will send you an e-mail when your order ships with tracking details. If you haven't received that e-mail yet, then your order is still pending. Please check your spam folder in case your e-mail client blocked our e-mails.
When will I receive my order?
Estimated delivery time is 3 to 6 working days.
How do I track my package?
A tracking number will be included in a follow-up e-mail that was sent to notify you that your order was shipped.
I haven’t received my package. What should I do?
First, check the shipment e-mail that was sent to your inbox when we shipped your order, which is sometimes blocked by spam filters. This e-mail will contain your tracking number. If your shipment progress says delivered, please check around your property, with the local post office, or with a neighbor. If you feel your package was lost, please contact us at firstname.lastname@example.org. We will work with the delivery company, which can take up to five days, to investigate your shipment. Please include your order number when you e-mail us.
The prices displayed on our site are tax-free prices, which means you may be liable to pay for duties and taxes once you receive your order. Payment of these duties and taxes are your responsibility and will not be covered by us.
We are charging VAT's only for EU customers.