Payments and Orders
What type of payments do you accept?
We accept payments with Stripe, Apple Pay and PayPal Express. But you don't need to have PayPal account to pay by debit or credit cards like Visa, Master Card, American Express, Diners, JCB or Discover. We do not accept checks or money orders.
When will you charge my credit card?
Your card is pre-authorized when you place an order to ensure that it can be charged when we ship your order. This pre-authorization or “hold” is a non-monetary transaction that checks that your account is valid and has sufficient funds. The duration of this hold is entirely up to your bank. Most banks will put a hold on these funds on your card.
How do I know my order went through?
To verify your order was accepted, you will see a copy of your order receipt on the next page after you hit submit. You will also receive a copy of the receipt in your inbox. Many spam filters often catch these e-mails, so be sure to whitelist www.yourtrendystyle.com and check your spam filters for messages from us.
My credit card isn't being accepted. What do I do?
If you are unable to process your credit card, please check that you have the correct card number, expiration date, and your 3 or 4-digit security number. Visa, MasterCard, and Discover cards use the very last 3-digit numbers that appear on the back of your card. If you are using an American Express card, the verification number is a 4-digit number that appears on the front of your card, above and either on the left or right of the card number. If your card does not have a verification number, try another card or enter the number 000.
I have a coupon code. Where do I enter it?
Coupon codes can be applied while viewing the items in the shopping cart. Just insert your coupon code to the field “Discount” and press the button “Apply”.
Can I use multiple coupon codes?
No, you cannot use multiple coupon codes. Only one coupon code per order can be applied.
How do I order if I am a business?
Businesses wishing to buy at wholesale please email our customer service at firstname.lastname@example.org.
Can I change my order after I have submitted?
No, we cannot change order quantities, styles, or colours after you have submitted your order. We can cancel your order and assist you in making a new order. Please e-mail customer service at email@example.com to cancel your order. Please include your order number when you e-mail us.
Why haven't I received an email regarding my order?
Most likely, you have a spam blocker filtering out the e-mail from our system. Try checking for a spam folder in your e-mail client. Also, turn off any spam blockers that may prevent our e-mails from reaching you. If you still not received an email, please e-mail customer service at firstname.lastname@example.org.
What happens if a product is cancelled on my order?
The bad news is if an item is cancelled from your order, it means the item is sold out. If this happens, we only charge you for the merchandise that actually ships. Any out-of-stock items cancelled from your order will appear as cancelled on the follow-up delivery confirmation e-mail.
An item in my order is missing or damaged.
Please refer to our Return Policy.
Do you charge customs duties/taxes and VAT’s?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Payment of these duties and taxes are your responsibility and will not be covered by us.
We are charging VAT's only for EU customers.
Delivery and Shipping
Where do you ship?
We are shipping to the USA, EU, Canada, Russia, Hong Kong, Singapore, Japan, China, United Arab Emirates, Australia, and Saudi Arabia.
If you want to make an order from any other country, please let us know and we will try to do our best to ship items also in your country.
Where do you ship from?
We ship from Turin, Italy. Shipping carriers are FedEx and DHL Express.
How much is shipping?
Shipping is FREE for the USA and EU customers.
For others countries please check prices here (Shipping Costs) or at the checkout page.
Shipping cost depends on product weight and delivery country.
Has my order shipped?
We will send you an e-mail when your order ships with tracking details. If you haven't received that e-mail yet, then your order is still pending. Please check your spam folder in case your e-mail client blocked our e-mails.
When will I receive my order?
Estimated delivery time is 3 to 6 working days.
How do I track my package?
A tracking number was included in a follow-up e-mail that was sent to notify you that your order was shipped.
I haven’t received my package. What do I do?
First, check the shipment e-mail that was sent to your inbox when we shipped your order, which is sometimes blocked by spam filters. This e-mail will contain your tracking number. If your shipment progress says delivered, please check around your property, with the local post office, or with a neighbor. If you feel your package was lost, please contact us at email@example.com. We will work with the USA Post, which can take up to five days, to investigate your shipment. Please include your order number when you e-mail us.